Shipping policy

Shipping Policy

IPX Global (USA)

Free Shipping

IPX Global offers FREE shipping on all products throughout the continental United States.

No shipping charges are added at checkout for qualifying residential or commercial addresses within the continental USA.

Shipping Coverage

We currently ship to residential and commercial addresses within the continental United States.

We do not ship to P.O. Boxes, APO, FPO or U.S. territories.

Order Processing

Orders placed before 12:00 PM Eastern Time (Monday–Friday) are typically dispatched the same business day.

Orders placed after 12:00 PM Eastern Time, on weekends or public holidays, will normally be dispatched on the next business day.

During periods of exceptionally high demand, processing may take up to 1 business day.

Shipping Methods

Due to the size and weight of rubber tracks and undercarriage components, orders may ship via:

  • UPS Ground
  • FedEx Ground
  • LTL freight carriers for pallet deliveries

The shipping method is selected based on the product size, weight, delivery location and carrier availability.

Estimated Delivery Times

Most orders are delivered within 1–5 business days after dispatch, depending on the destination.

Delivery estimates are automatically calculated based on your location, order time and carrier transit times.

Delivery dates are estimates only and are not guaranteed.

Freight & Pallet Deliveries

Large or heavy items may be delivered by LTL freight carrier.

Commercial delivery addresses are preferred whenever possible.

Freight deliveries may require:

  • A forklift or suitable unloading equipment
  • Liftgate service for residential deliveries
  • A scheduled delivery appointment

The customer is responsible for ensuring suitable unloading arrangements are available at the delivery location.

Delivery Delays

While we work hard to meet our estimated delivery times, delays can occasionally occur due to weather, carrier issues, holidays or other circumstances beyond our control. IPX Global cannot guarantee delivery dates and is not responsible for carrier delays.

Inspecting Your Delivery

Please inspect your shipment upon delivery.

If any damage is visible:

  • Note the damage clearly on the carrier's delivery receipt before signing.
  • Take photographs of the packaging and the product.
  • Notify us within 48 hours by emailing sales@ipxglobal.com.

Failure to document visible freight damage at the time of delivery may affect the outcome of a freight claim.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Additional charges resulting from incorrect addresses, refused deliveries, storage fees or failed delivery attempts may be the responsibility of the customer.

Questions

For shipping-related enquiries, please contact us:

IPX Global
Email: sales@ipxglobal.com
Phone: +1 (757) 330-0007